Frequently Asked Questions

Everything you need to know about SoftClick.

What is SoftClick?

SoftClick is an all-in-one business platform built for Pakistani businesses. It combines an online store, point-of-sale (POS), inventory management, and accounting into a single, easy-to-use system.

How long is the free trial?

New accounts get a free trial period, shown on your dashboard when you sign up. No payment is required to start your trial.

How do I sign up?

Click "Start Free" on our homepage, fill in your business details, and your dashboard will be ready in minutes. No technical setup is required.

Do I need technical knowledge to use SoftClick?

Not at all. SoftClick is designed for business owners, not developers. If you can use WhatsApp or Facebook, you can use SoftClick.

Can I use SoftClick on my mobile phone?

Yes. SoftClick works directly in your mobile browser — no app installation needed. You can manage your store, orders, and inventory from your phone.

How much does SoftClick cost?

Pricing depends on the plan you choose. Visit our Pricing section on the homepage for current plan details and features.

What payment methods are accepted?

Currently, payments are accepted via bank transfer and JazzCash. We're working on adding more automated payment options soon.

Can I cancel anytime?

Yes. You can cancel your subscription at any time by contacting our support team. There are no long-term contracts.

What happens if I miss a payment?

Your account enters a short grace period shown in your dashboard. If payment isn't received by the end of the grace period, access is temporarily suspended until payment is made — your data is never deleted.

Are there any hidden fees?

No. Your subscription fee covers everything included in your plan. Any optional add-ons or third-party services (like payment gateways) are clearly communicated in advance.

Can I connect my own domain name?

Yes. You can connect a custom domain (like yourstore.com) to your storefront instead of using the default softclick.pk subdomain.

Does SoftClick support Cash on Delivery?

Yes, Cash on Delivery is fully supported and is currently the primary payment method used by most stores on SoftClick.

Can my customers pay online?

Online payment gateway integration is in progress. In the meantime, Cash on Delivery and manual payment confirmation are available.

Can I customize how my store looks?

Yes. You can customize your logo, colors, banners, hero images, and more from the Storefront Design section of your dashboard.

How do I add products to my store?

From your dashboard, go to Products → Add Product. You can add images, pricing, variants (like size/color), and stock quantities.

Can I use SoftClick for in-store sales too?

Yes. SoftClick includes a full Point of Sale (POS) system, so you can sell both online and in your physical shop from the same account.

Can I manage multiple branches?

Yes, depending on your plan, SoftClick supports multi-branch management with separate stock and staff tracking per branch.

Does SoftClick track my stock automatically?

Yes. Stock levels update automatically with every online order, POS sale, or purchase — so you always know what's in stock.

Can I generate invoices?

Yes. Professional invoices are generated automatically for every sale and can be printed or shared with customers.

Does SoftClick handle accounting and bookkeeping?

Yes. SoftClick includes built-in accounting tools to track sales, expenses, and your overall business finances in one place.

Can customers request custom measurements (e.g. for stitched clothing)?

Yes. If enabled on a product, customers can submit custom details like measurements before ordering — perfect for made-to-measure items like Abayas or suits.

How does the advance payment work for custom orders?

Store owners can set an advance payment percentage for customizable products. This amount is shown to the customer at checkout so they know what to pay upfront before the order is prepared.

Is my business data secure?

Yes. Each business's data is stored in an isolated database, protected with industry-standard security practices, and backed up regularly.

Can I export my data?

Yes. You can request an export of your business data at any time by contacting our support team.

How do I get help if I have a problem?

You can reach us through the Contact Us form on our homepage, or call/email us directly using the details below.

Do you offer support in Urdu?

Yes, our support team is happy to assist you in Urdu, Roman Urdu, or English — whichever you're most comfortable with.